Frequently Asked Questions
FAQ
FAQ
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What are your course conditions/general terms and conditions?
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When do the training sessions start and end?
Standard training times are from 9 am to 4 pm. Deviating times will be communicated in advance.
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Can I become certified at Info Support?
Yes, visit ‘Certification’ at the top of this page for more information.
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Can I choose to follow a training remote or in-class?
Yes, the choice is yours. We explain the differences here.
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What kind of certificate or attestation will I receive after a training course?
At the end of the training, you will receive a certificate of participation.
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Is there Wifi available at the training location?
Yes, the code can be obtained at the location.
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Is lunch included in a training?
Yes, lunch is included for a training of at least one day.
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Can my dietary requirements be catered for lunch?
Yes, you can indicate this during registration.
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Do I need certain prior knowledge for training?
Yes, per training it is indicated what the required prior knowledge is to be able to participate.
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Do I receive textbooks or other training material at the training?
Yes, Info Support aims for digital course material.
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Is there a minimum participation for a training to get started?
There may be a different minimum participation per training, depending on the nature of the training (think of group interaction). There is no minimum number for our Open Learning Center training courses.
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I am traveling by train to Station Veenendaal - De Klomp, how is transportation arranged to the location at Kruisboog 42 in Veenendaal?
If you follow a training at our location at Kruisboog 42 in Veenendaal, and are traveling by public transportation, you can make use of our free taxi service.
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Do your rates include or exclude VAT?
Our rates exclude 21% VAT.
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Can I follow a training in English?
Yes, several select training courses are available in English.