Frequently Asked Questions



  • What are your course conditions/general terms and conditions?

  • When do the training sessions start and end?

    Standard training times are from 9 am to 4 pm. Deviating times will be communicated in advance.

  • Can I become certified at Info Support?

    Yes, visit ‘Certification’ at the top of this page for more information.

  • Can I choose to follow a training remote or in-class?

    Yes, the choice is yours. We explain the differences here.

  • What kind of certificate or attestation will I receive after a training course?

    At the end of the training, you will receive a certificate of participation.

  • Is there Wifi available at the training location?

    Yes, the code can be obtained at the location.

  • Is lunch included in a training?

    Yes, lunch is included for a training of at least one day.

  • Can my dietary requirements be catered for lunch?

    Yes, you can indicate this during registration.

  • Do I need certain prior knowledge for training?

    Yes, per training it is indicated what the required prior knowledge is to be able to participate.

  • Do I receive textbooks or other training material at the training?

    Yes, Info Support aims for digital course material.

  • Is there a minimum participation for a training to get started?

    There may be a different minimum participation per training, depending on the nature of the training (think of group interaction). There is no minimum number for our Open Learning Center training courses.

  • I am traveling by train to Station Veenendaal - De Klomp, how is transportation arranged to the location at Kruisboog 42 in Veenendaal?

    If you follow a training at our location at Kruisboog 42 in Veenendaal, and are traveling by public transportation, you can make use of our free taxi service.

  • Do your rates include or exclude VAT?

    Our rates exclude 21% VAT.

  • Can I follow a training in English?

    Yes, several select training courses are available in English.

More information

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